Payment Security

Effective Date: October 20, 2026

Company: Dumax LLC

Company Address: 75 E 3rd St, Sheridan, WY 82801, United States

Website: https://thesylvio.com/

Email: thesylvio.support@gmail.com

1. Overview

Dumax LLC, which conducts business under the trading name "Sylvio" ("Sylvio," "we," "us," or "our"), uses secure third-party payment processors to handle payments made on https://thesylvio.com/ (the "Website"). This page explains how payments are processed and how payment information is protected.

2. Payment Processors

Payments on the Website are processed by the following third-party payment processors:

• Shopify Payments, which operates on Stripe payment infrastructure;

• PayPal.

The payment options available for your order are displayed at checkout.

3. How Payment Information Is Handled

• Payment details are entered through the secure checkout provided by our e-commerce platform and payment processors, and are transmitted using encrypted connections (HTTPS).

• Payments are processed directly by the payment processor that handles your transaction. These providers are responsible for securing payment data under the payment card industry security requirements that apply to them.

• We do not store full payment card numbers or card security codes on our systems when payments are processed by these third-party providers.

• We receive only limited payment information needed to manage your order, such as the payment method type, the last four digits of a card, and the transaction status.

• If you pay with PayPal, you complete your payment through PayPal, and we do not receive your PayPal login credentials.

4. Fraud Prevention

To protect customers and our business, payments may be subject to automated fraud screening by our payment processors. Your card issuer may also ask you to complete additional verification during checkout. We may hold or cancel an order if a payment cannot be verified, as described in our Terms of Service.

5. Refunds

Approved refunds are issued to the original payment method through the payment processor that handled the payment. More information is provided in our Refund Policy.

6. Protecting Your Information

• We will never ask you to send your full card number, card security code, or account passwords by email, chat, or phone.

• Do not share payment details in messages to us. If you need help with a payment, include only your order number.

• Be cautious of messages that claim to be from us but ask for payment details or direct you to unfamiliar websites.

• Review your bank or card statements regularly.

If you notice a charge you do not recognize, or suspect unauthorized use of your payment method on the Website, please contact us at thesylvio.support@gmail.com and your bank or payment provider as soon as possible.

7. Contact Us

If you have any questions about payment security, please contact us:

Company: Dumax LLC (trading as Sylvio)